Technical Support

Maintenance & Technical Support by email and phone during the period chosen. Queries are handled and solved within the same day (normally within less than 16 hours).

Last updates

A “Updates & Support Package” entitles the customer to download Major, Minor and Maintenance Releases of the Software.

FAQ about Perpetual Licenses and U&S Packages

A perpetual license will allow the customer to use the licensed software indefinitely. For the first year, the perpetual license also entitles the customer to download all updates to the software and to receive technical support.

After the one year period ends, the customer can choose to remain with the last version downloaded or to purchase a 1 year Updates & Support package, for 20% of the license price. There are no penalties for letting Updates & Support lapse for a while before purchasing an annual package.

In case you want to know what plugins are licensed simply go to ‘Menu –>Help–>License Manager’ or hover over the lower right corner of Mnova. Plug-ins licensed and ready to use will be marked with a green checkmark, to know which other plugins you might want to activate/purchase click on the ‘Error Summary’ button.

Every Mnova license is delivered with a free year of updates and support which allow you to update to newer versions and to contact our support team. In order to know when your license or your Updates and Support Package is expiring simply go to ‘Menu –>Help–>License Manager’ and check the ‘Updates Date’ column for each of the plugins. Alternately you can hover over the lower right corner of Mnova.

As you can see in this case user licenses are perpetual and updates and support packages expires license expire on 150 days.

Don’t miss out on the following benefits:

  • Updates service: access to all major and minor updates. These include innovations, enhancements as well as full compatibility with OS changes
  • Technical Support: queries are handled and solved within the same day (usually within 16 hours!)
  • FREE annual license for the Mnova Tablet App
  • FREE annual license for Mnova IUPAC Name (New plugin in Mnova 12)

As a Mnova user you will be notified periodically about any new Mnova release. If your Updates and Support Package is valid you can update your Mnova license to any new release. Simply download the lastest Mnova version and install it.

Please note that you should get some sort of installation wizard asking to whether you want to replace the previous version: answer Yes. And, that’s it! Your existing license will activate Mnova.

In case your Updates and Support package is no longer valid you won’t be able to update to the newest Mnova version unless you renew it. You can request a formal quote in the form of this page.