See a list of usual licensing error codes to hint you what the problem may be.
Whether you have purchased one of our products/plugins or whether you just want to evaluate them you need a license. And to get that license you need to know your computer’s Host ID. Host ID is an unique identifier for a particular computer, and is used by Mestrelab to lock licenses to a particular machine.
First, you need to download Mnova in case you haven’t done it yet. Then simply copy it from this screen that will pop up when you open Mnova (Use the ‘Copy HOST ID to clipboard‘ button).
Or go to Menu ‘File –> Help–> License Manager’ select and copy it. Alternatively you can use the ‘Copy HOST ID to clipboard‘ button.
There is no problem as Mnova is a multiplatform software which works on Windows, Mac and Linux.
In case your Updates and Support package is no longer valid you won’t be able to update to the newest Mnova version unless you renew it. You can request a formal quote through our web store or contact our Sales team (firstname.lastname@example.org).
As a Mnova user you will be notified periodically about any new Mnova release. If your Updates and Support Package is valid you can update your Mnova license to any new release. Please note that you should get some sort of installation wizard asking whether you want to replace the previous version: answer Yes. And, that’s it! Your existing license will activate Mnova.
Mnova is available for Windows, Mac OS and a number of Linux distributions, and multiple user licenses across multiple platforms are perfectly possible.
Even a single user license with 2 installations (e.g., desktop computer and laptop computer) on 2 different platforms is possible. Our efforts to develop a multiplatform software are precisely focused on the idea to allow research groups with multiple operating systems to share a common application and file format.
The price of the licensing is the same for all OS, and the licensing system is also multiplatform, therefore there is no reason why users could not have a multiple user license and deploy across several platforms. Just download the distribution you want to have and follow the licensing process.