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Premium Support

Technical Support by email and phone included. Queries are handled and solved normally within 24 hours.

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A valid “Update & Support” package will entitle you to all major and minor software releases.

FAQ

What is the difference between perpetual and annual licenses?

Perpetual Licenses

A perpetual license allows you to use the software indefinitely. During the first year, the perpetual license also entitles the customer to download all updates to the software and receive technical support.

After one year, you can choose to keep using the last version downloaded or to purchase a 1 year Updates & Support package for just 20% of the license price. There are no penalties for letting Updates & Support lapse for a while before purchasing an annual package.

Annual Licenses

An annual license allows you to use the software for one year and, for that period, you can download all updates and receive technical support. After one year , the software will no longer function unless a new license is purchased.

How do I know what Mnova plugins are licensed?

To know for what plugins you have an active license simply go to ‘Menu –>Help–>License Manager’ or hover over the lower right corner of Mnova. Plug-ins licensed and ready to use will be marked with a green checkmark, to know which other plugins you might want to activate/purchase click on the ‘Error Summary’ button.

What's a Perpetual License?

A perpetual license allows you to use the software indefinitely. During the first year, you are also entitled to download all updates to the software and receive technical support.

After one year, you can choose to keep using the last version downloaded or to purchase a 1 year Updates & Support package for just 20% of the license price. There are no penalties for letting Updates & Support lapse for a while before purchasing an annual package.

How do I know when my license expires?

Every Mnova license is delivered with a free year of updates and support that allows you to update to newer versions and to contact our support team. In order to know when your license or your Updates and Support Package is expiring simply go to ‘Menu –>Help–>License Manager’ and check the ‘Updates Date’ column for each of the plugins. Alternately you can hover over the lower right corner of Mnova.

In the case shown above, the user’s licenses are perpetual, while the Updates and Support package will expire in 150 days.

Why should my company buy an Update & Support Package?

With an Update & Support package you won’t miss out on the following benefits:

  • Updates service: access to all major and minor updates. These include innovations, enhancements as well as full compatibility with OS changes
  • Technical Support: queries are handled and solved within the same day (usually within 16 hours!)
  • FREE annual license for the Mnova Tablet App

I have a valid Updates & Support package. How do I install the latest version of Mnova?

Simply download the lastest Mnova version and install it.

An installation wizard will ask you whether you want to replace the previous version: answer Yes. And, that’s it! Your existing license will activate the new Mnova version.

I don't have a valid Updates & Support package. Can I install the latest version of Mnova?

In case your Updates and Support package is no longer valid you won’t be able to update to the newest Mnova version unless you renew it. You can request a formal quote in the form of this page.