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Premium Support

Technical Support by email and phone included. Queries are handled and solved normally within 24 hours.

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A valid “Update & Support” package will entitle you to all major and minor software releases.

FAQ

What´s the difference between a perpetual and an annual license?

We offer 2 types of license based on the duration of the period for which the customer can use the software: perpetual and annual.

Perpetual Licenses

A perpetual license will allow the customer to use the licensed software indefinitely. For the first year, the perpetual license also entitles the customer to download all updates to the software and to receive technical support.

After the one year period ends, the customer can choose to remain with the last version downloaded or to purchase a 1 year Updates & Support package, for 20% of the license price. There are no penalties for letting Updates & Support lapse for a while before purchasing an annual package.

Annual Licenses

An annual license will allow the customer to use the licensed software for one year, and entitle the customer to download all updates to the software and to receive technical support. After the one year period ends, the software will no longer function unless a new license is purchased.

How do I know what Mnova plugins are licensed?

In case you want to know what plugins are licensed simply go to ‘Menu –>Help–>License Manager’ or hover over the lower right corner of Mnova. Plug-ins licensed and ready to use will be marked with a green checkmark, to know which other plugins you might want to activate/purchase click on the ‘Error Summary’ button.

What's a Perpetual License?

A perpetual license will allow the customer to use the licensed software indefinitely. For the first year, the perpetual license also entitles the customer to download all updates to the software and to receive technical support.

After the one year period ends, the customer can choose to remain with the last version downloaded or to purchase a 1 year Updates & Support package, for 20% of the license price. There are no penalties for letting Updates & Support lapse for a while before purchasing an annual package.

How do I know when my license expires?

Every Mnova license is delivered with a free year of updates and support which allow you to update to newer versions and to contact our support team. In order to know when your license or your Updates and Support Package is expiring simply go to ‘Menu –>Help–>License Manager’ and check the ‘Updates Date’ column for each of the plugins. Alternately you can hover over the lower right corner of Mnova.

As you can see in this case user licenses are perpetual and updates and support packages expires license expire on 150 days.

Why should my company buy an U&S Package?

Don’t miss out on the following benefits:

  • Updates service: access to all major and minor updates. These include innovations, enhancements as well as full compatibility with OS changes
  • Technical Support: queries are handled and solved within the same day (usually within 16 hours!)
  • FREE annual license for the Mnova Tablet App
  • FREE annual license for Mnova IUPAC Name (New plugin in Mnova 12)

I have a valid Updates & Support package. How do I install the latest version of Mnova?

As a Mnova user you will be notified periodically about any new Mnova release. If your Updates and Support Package is valid you can update your Mnova license to any new release. Simply download the lastest Mnova version and install it.

Please note that you should get some sort of installation wizard asking to whether you want to replace the previous version: answer Yes. And, that’s it! Your existing license will activate Mnova.

I don't have a valid Updates & Support package. Can I install the latest version of Mnova?

In case your Updates and Support package is no longer valid you won’t be able to update to the newest Mnova version unless you renew it. You can request a formal quote in the form of this page.