Contact us

Licenses

Whether you have purchased one of our products/plugins or whether you just want to evaluate them, you need a license. To get a license, you need to know your computer’s Host ID. Host ID is an unique identifier for a particular computer, and is used by Mestrelab to lock licenses to a particular machine.

 

First, you need to download Mnova in case you haven’t done it yet. Then simply copy it from this screen that will pop up when you open Mnova (Use the ‘Copy HOST ID to clipboard‘ button).

Or go to Menu ‘File –> Help–> License Manager’ select and copy it. Alternatively, you can use the ‘Copy HOST ID to clipboard‘ button.

 

 

Alternatively, click on this button:

 

How to get my “Host ID”?

Whether you have purchased one of our products/plugins or whether you just want to evaluate them, you need a license. To get a license, you need […]
Read more

What does this error code mean?

Are you encountering any error codes? Check out this list of common licensing error codes to help identify what the issue might be and guide you […]
Read more

What´s the difference between a perpetual and an annual license?

We offer 2 types of license based on the duration of the period for which the customer can use the software: perpetual and annual. Perpetual Licenses […]
Read more

What are campus and site licenses and why should I have them?

Campus and Site licenses are those created for Universities (Campus) and Companies (Site) with a large number of potential users. The way these licenses work is […]
Read more

Can I have a multiple users accross different operating systems?

Mnova is available for Windows, MacOS and a number of Linux distributions, and multiple user licenses across multiple platforms are perfectly possible. Even a single user […]
Read more

Should I have concurrent or nominated licenses?

Concurrent licenses limit only the number of simultaneous users, but not the number of users who can use the software at different times; while nominated licenses […]
Read more

How do I know what Mnova plugins are licensed?

In case you want to know what plugins are licensed simply go to ‘Menu –>Help–>License Manager’ or hover over the lower right corner of Mnova. Plug-ins […]
Read more

How do I know when my license or “Updates and Support Package” will expire?

Every Mnova license is delivered with a free year of updates and support which allow you to update to newer versions and to contact our support […]
Read more

I have a valid Updates & Support package. How do I install the latest version of Mnova?

As a Mnova user you will be notified periodically about any new Mnova release. If your Updates and Support Package is valid you can update your […]
Read more